Skip to content
tech clipboard

FairShake3

Customer Complaint Management Tool designed to keep complaints from reaching regulators.

FairShake Manages Dealer Risks

We have developed a program just for customer complaints. FairShake manages the process so you don't have to.

How We Do It

FAIRSHAKE

Enables dealers to review, respond, and manage complaints with one simple tool.

Features Include:

  • FAIRSHAKE Logo/Link on Dealer Website
  • ABLE Access to Mitigate Complaint
  • Resolution Tracking
  • Safely Stores Files

PRICING

FairShake is $200 per rooftop per month or just $100
when bundled with a core solution.

10-Steps for Navigating Complaint Management Compliance

Complynet 10steps FAIRSHAKE Final

 

Step 1

Designate a Complaint Management Team

  • Designate Team Members for Managing Complaints
  • Establish
  • Meet Quarterly

 

Step 2

Establish a Written Policy

  • Written Consumer Complaint Management Policy

Step 3

Staff Training

  • Online Training for Staff on Handling Consumer Complaints

 

Step 4

Link Fairshake Logo and Complaint Form

  • To Website
  • To Emails
  • To Signage with a QR Code

Step 5

Track Complaints and Responses

  • We help you manage the complaints and resolve issues to customers satisfaction

 

Step 6

Escalate Problematic Complaints for Reassignment

  • Escalate and reassign complaints to other team members

 

Step 7

Track Resolutions

  • Capture resolutions of consumer complaints

 

Step 8

Track Trends with Dynamic Dashboarding

  • The Fairshake dashboard allows you to track important trends

 

Step 9

Quarterly Meetings

  • Review complaints
  • Review responses
  • Review resolutions
  • Review trends

 

Step 10

Annual Reporting

  • Review trends
  • Establish remedial measures

READY TO LEARN MORE?

Sign up for a demo today so we can show you how we do it. 
We're Here To Help

Guided Compliance Consultants

Let us be your trusted advisor to guide you toward a culture of Complete Compliance.

FairShake