FairShake Manages Dealer Risks

10-Steps for Navigating Complaint Management Compliance

 

Step 1

Designate a Complaint Management Team

• Designate Team Members for Managing Complaints
• Establish
• Meet Quarterly

 

Step 2

Establish a Written Policy

• Written Consumer Complaint Management Policy

Step 3

Staff Training

• Online Training for Staff on Handling Consumer Complaints
  

 

Step 4

Link Fairshake Logo and Complaint Form

• To Website
• To Emails
• To Signage with a QR Code

Step 5

Track Complaints and Responses

• We help you manage the complaints and resolve issues to customers satisfaction

 

Step 6

Escalate Problematic Complaints for Reassignment

• Escalate and reassign complaints to other team members
  

 

Step 7

Track Resolutions

• Capture resolutions of consumer complaints

 

Step 8

Track Trends with Dynamic Dashboarding

• The Fairshake dashboard allows you to track important trends
  

 

Step 9

Quarterly Meetings

• Review complaints
• Review responses
• Review resolutions
  
• Review trends
  

 

Step 10

Annual Reporting

• Review trends
• Establish remedial measures