August 12, 2023. The North Carolina Department of Motor Vehicles has Filed More than 400 Criminal Charges Against Employees of a Nissan Dealership.
On August 12, 2023, the North Carolina Department of Motor Vehicles (NCDMV) announced that it filed more than 400 criminal charges against employees of a single Nissan dealership. The charges followed a publicized investigation several months ago by a local news organization that was trying to obtain justice for disenfranchised customers that were accusing the dealership of selling flood and salvaged vehicles that were later cleaned and unbranded without disclosure.
In the press release, NCDMV listed a slew charges against 12 individuals by name, with charges ranging from:
- Failing to Inspect Vehicles Prior to Being Offered for Sale;
- Failing to Disclose Vehicle Damage;
- Making False Statements about Sale Dates;
- Improperly Using Temp Tags; and
- Failing to Deliver Titles.
Of the 12 defendants, most notably, one of these individuals has 110 criminal counts, one has 81, one has 50, one has 49, and another has 45. A LinkedIn search revealed that several people claiming to be associated with the dealership have limited public visibility, including a:
- General Manager;
- Manager;
- Internet Consultant;
- Business Development Manger;
- Business Development Representative;
- BDC Representative;
- Sales Consultant; and
- Service Advisor.
"As a dealership owner, it would be devastating to find out that a band of bad actors were running a scheme to pad their pay plans and destroy the dealership's good reputation that took many years to build," says Adam Crowell, President & General Counsel at ComplyNet. "For detection of systemic issues, dealerships must make it easy for consumers to raise issues that bypass individuals motivated to hide problems, and these complaints should be periodically funneled to key executives."
The most common reason that regulators initiate investigations against a business is because consumers have lodged complaints. ComplyNet works with thousands of dealerships across the company to provide solutions that help prevent consumer complaints, and to properly track and resolve consumer complaints before they evolve into investigations.
To learn more about ComplyNet's solutions for managing consumer complaints and compliance in the sales, F&I, and advertising departments, schedule a time to MEET WITH US.
